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Mercado Libre has partnered with Viva Translate to be a pioneer in decoupling talent from fluency in Latin America
Favorite Viva Features
AI generated Translations
Learning Mode
Document Translation
AI generated Translations
Meeting transcripts and Summary
Industry-specific jargon and accents
Summary
In response to evolving talent needs, Mercado Libre prioritized skill-based hiring, bringing professionals from global leaders into its predominantly Spanish-speaking environment. The challenge lay in seamless integration and effective communication. Viva Translate tackled this by offering real-time language translation, resulting in heightened participation and reduced reliance on intermediaries. With comprehensive training and collaboration, the platform not only addressed language barriers but also improved operational efficiency by 30% for international hires, fostering a more inclusive corporate culture at Mercado Libre.
Why Viva Translate?
- Outperformed any solution tried in the past.
- Best AI-generated translations with different Spanish accents
Facilitating Multilingual Communication for:
- All hands
- Leadership meetings
- Operations & Logistics meetings
Objective of the Partnership
Mercado Libre's vision for hiring shifted towards skill-based selection, putting less weight on linguistic fluency. The goal was to incorporate global talent while addressing ongoing challenges in cultural and linguistic integration. Mercado Libre has partnered with Viva Translate to be a pioneer in decoupling talent from fluency in Latin America.
Results
Transformation in Communication Dynamics - Intangible Results
Challenges Faced before Viva
- Growing gap in interaction between teams in Brazil and Spanish-speaking countries.
- Concerns about team cohesion and collaboration effectiveness.
- Incorporating professionals from global market leaders into a predominantly Hispanic environment.
- Ensuring effective integration from senior executives joining Mercado Libre from industry giants like Alibaba.
- Language barrier impacting team building forums and meeting understanding.
- Professionals relying on goodwill and time of colleagues for clarifications, affecting productivity and confidence.
